Providing excellent service doesn’t come from good intentions – it comes from internal systems, hiring practices, team coaching, implementing technology, offering the right incentives, and constant learning. Today's service manager needs to have more management skills than technical skills. A great one has a technical background, a level head, exemplary communication skills, an in-depth understanding of financial KPIs, and the ability to multi-task.
Service Leadership taking place November 8-9, 2018 in Fort Worth, TX (www.serviceleadershipforum.com) can help you discover ways to be more productive and profitable, learning directly from other managers and industry experts who have been in your shoes. Service Leadership presenters come from the front lines of contracting – business owners, service leaders, and other industry experts – who know how to beat competition, because they do it every day.
- What Happens When You Fire 50% of your Workforce
- Company Culture and the Leader’s Influence Factor
- Never Work a Day in Your Life
- Customer Data is King
- Branding Outside the Box
- Tune Up Your Tune-Ups
- 10 Fundamental Attributes of a Successful Service Manager
- Training For Employees – Why It Doesn't Always Work or Help Anything
Click here for the full list of sessions and speakers and to register!